Top digital marketing trends for food delivery companies in 2021


As a food delivery business, the power of digital marketing has always proven itself to be a useful tool. In 2021, as more food delivery startups enter the industry, it’s more important than ever to bring something new to the table to stay relevant and profitable.

If you run a food delivery company, there are plenty of digital marketing strategies you can tap into to increase revenue and attract a larger customer base. The future of food delivery lies in digital marketing, so you have to decide how to best leverage these trends.


Trending digital marketing strategies for food delivery

1. Interactive content

Whether it’s Instagram or Facebook, social media users cannot get enough of food. Which is why there’s a lot you can do on these platforms to maximize your reach. Adding interactive elements to your social media pages is a great way to engage your audience. Running polls and quizzes, releasing augmented reality ads, and going live are some of the ways to make your social platforms more exciting and effective.

If you want to announce your presence to the hungry masses on the internet, there’s no better way than social media marketing.

2. Programmatic advertising

Let’s face it, all businesses would be nothing but a blip on the radar if it weren’t for paid advertising. So imagine how exciting it must be that the whole process has become more convenient than ever. Programmatic advertising uses artificial intelligence to automate the ad buying process so that your food delivery business can target more relevant audiences. The whole transaction can be done in milliseconds without your marketing team even breaking a sweat.


3. Chatbots

Anyone who has ever used a food delivery app knows the value that a chatbot can add to the customer experience. Chatbots are virtual assistants that offer excellent customer service so that you can focus on more important aspects of the business. Let’s be honest, we humans aren’t really an outgoing bunch most days. So this technique of solving customer problems in an automated manner is definitely preferred over the long calls waiting to reach customer care to the tune of Kenny G.


4. User-Generated Content

User-generated content is any form of content such as images or videos created by customers rather than the brand itself. This technique is a popular digital marketing strategy to boost brand credibility online and conveys a more trustworthy image of your food delivery company. Most customers trust user-generated content to drive their purchase decision, as it comes across as more authentic and relatable than other brand content.

Having your customers post about their food experiences and sharing this with the rest of the world can be promising for your brand image. 


5. Voice search

The world of Alexas and Siris has given us the ability to access unlimited resources without even getting off our comfy bean bags. The internet has even become more accessible for the specially-abled with the increased use of voice search, making most companies rethink their digital marketing strategy. To play it safe, food delivery companies should pay extra heed to optimize their content for voice searches. A good tip would be to use natural, conversational language in your content so that it caters to a voice search asking a question about food delivery rather than anticipating only a typed search query.


As a food delivery company, it would be in your best interest to stay on top of these digital marketing trends so as to not miss out on effective ways to reach your customers online. You may have some of the best, up and coming restaurants registered on your platform, but it doesn’t matter if no one knows about it. So jump on board the digital marketing train to spread the word; you’ll be taking off before you know it.